Purpose of Customer Verification
KYC checks are used to verify customer identity, reduce fraud risk, prevent misuse of our digital services, and support secure onboarding.
As part of our internal verification procedure, Apex AI Experts Limited may request documentation and information from customers before services are activated. The scope and depth of verification depends on the customer profile and the service selected.
Our verification processes are designed as an internal verification procedure to maintain a secure, responsible operating environment for all customers. They are not conducted as part of any regulated financial compliance obligation, as Apex does not provide regulated financial services.
Verifying that customers are who they claim to be before issuing software access or beginning service delivery.
Detecting and preventing fraudulent activity, unauthorised access, and misuse of our digital technology services.
Ensuring our software, dashboards, and automation tools are used appropriately and in line with our service agreements.
Supporting a structured, responsible onboarding experience that protects both the customer and the integrity of our services.
When Verification May Be Required
Customer verification may be initiated at various points during the service lifecycle. The following circumstances may trigger a verification request:
Information That May Be Requested
Apex may request identity documents, proof of address, company documents, transaction purpose information, or additional supporting information depending on the customer profile and service selected.
For individual customers, the following may be requested:
For business customers, additional documentation may include:
The specific documents requested will vary depending on the service selected, the customer profile, and any risk indicators identified during the onboarding process. Apex reserves the right to request additional information where necessary.
How Verification Information Is Used
All information collected during the verification process is used exclusively for the following purposes:
Verification data is never used for marketing purposes and is never shared with third parties beyond what is strictly necessary for the operation of our internal verification procedure and applicable legal obligations.
Failure to Complete Verification
If a customer does not complete the verification process when requested, access to our digital services may be delayed, limited, or temporarily restricted until verification is successfully fulfilled.
Apex AI Experts Limited reserves the right to withhold or suspend service delivery where verification cannot be completed, in order to maintain the security and integrity of our operating environment.
Data Handling & Protection
All verification data is handled with the utmost care and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We employ appropriate technical and organisational safeguards to ensure that personal information collected during the verification process remains secure, is processed lawfully, and is retained only for as long as necessary to fulfil its intended purpose.
All customer data is stored using appropriate encryption and access controls to prevent unauthorised access.
Verification data is retained only for as long as necessary for its stated purpose and in line with applicable regulations.
Personal data is processed only where there is a lawful basis, as defined under the UK GDPR framework.
For complete details on how we handle your data, please refer to our
Privacy Policy.
Questions About Verification
If you have any questions or concerns related to our verification process, or if you need assistance completing your verification, please contact our support team.
Our team is available to assist you with any verification queries or documentation requirements.
