Digital Services Refund Overview
Apex AI Experts Limited provides digital software, configuration, onboarding, and technology services. All services are delivered electronically. There are no physical products associated with any Apex service.
Because Apex provides digital services, software access, configuration, and professional time-based work, refunds may be limited once delivery has started. Refund eligibility depends on the stage of service delivery, whether access has been issued, whether configuration has started, and whether professional work has already been performed.
Important: Customers are encouraged to review our Digital Delivery Policy to understand when a service is considered delivered and how delivery milestones affect refund eligibility.
Refund Eligibility by Delivery Stage
Refund eligibility is determined by the stage of service delivery at the time of request. The following table outlines how each stage affects your refund position:
Each refund request is assessed individually. The above stages serve as a general guide. Final decisions are based on the specific circumstances of each case, the delivery records, and applicable consumer rights.
Refunds Before Delivery Starts
If a customer submits a cancellation request before any of the following has occurred, the customer may be eligible for a full refund:
Refunds After Delivery Has Started
Once any delivery milestone has been reached, including the issuance of access credentials, commencement of configuration work, delivery of onboarding support, or provision of consultation, the service is considered to have been delivered in whole or in part.
Following the start of delivery, refunds may only be issued on a partial basis and will be assessed on a case-by-case basis, taking into account:
How far the service delivery process has progressed and which milestones have been reached.
Whether login credentials, software access, or dashboard access has been provided to the customer.
The extent of onboarding, consultation, setup guidance, or configuration assistance already rendered.
Whether professional time-based work (configuration, development, consulting) has been performed.
Apex does not receive customer funds for the purpose of any form of fund management, custody, pooling, or third-party transfer. All payments relate exclusively to the provision of software and digital technology services.
Non-Refundable Items & Services
The following items and services are deemed non-refundable once delivery has taken place:
How to Submit a Refund Request
To submit a refund request, customers must contact our support team in writing at support@apexaiexperts.com. Please include the following information with your request:
Incomplete refund requests may delay the review process. Please ensure all requested information is provided when submitting your request.
Review Timeframe & Final Decision
All refund requests are reviewed within a reasonable timeframe following receipt. Apex AI Experts may request additional information to verify the order and properly assess the request before reaching a decision.
Apex AI Experts Limited reserves the right to approve, partially approve, or decline any refund request based on the delivery status, access status, and the extent of services already provided. All decisions are made in accordance with this policy and applicable consumer rights legislation.
By completing a purchase and receiving access credentials or any form of digital delivery, the customer acknowledges and accepts that the digital service has been delivered (in whole or in part) and that the terms of this Refund Policy shall apply accordingly.
Chargebacks & Payment Disputes
Customers are strongly encouraged to contact Apex AI Experts directly before initiating a payment dispute or chargeback with their bank or card provider. Direct communication allows us to review the matter promptly and work towards a fair resolution.
In the event of a payment dispute, Apex will provide evidence of digital service delivery, including records of software access, configuration activity, onboarding communications, dashboard login activity, documentation delivery, consultation scheduling, and customer checkout confirmation.
Evidence of delivery submitted in response to disputes may include:
Questions About Refunds
If you have any questions about our refund process, eligibility, or wish to discuss a specific refund request, please contact our support team.
Our team is available to assist with refund queries, eligibility questions, and dispute resolution.
Service Clarification
All Apex AI Experts services relate to software access, configuration, automation, onboarding, digital tools, and technology services. Apex does not provide regulated financial services, banking, brokerage, or custody of client funds. No physical goods are shipped as part of any Apex service. All deliverables are digital in nature and refund eligibility is governed by this policy and applicable consumer rights legislation.
