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Refund & Return Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Additional non-returnable items:

  • To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • If you used the product less than a month.

Cancellation of Services

Clients may request a cancellation within 3 days of the initial agreement date, provided that no custom development or system integrations have begun.

If work has already commenced — including consultation, system planning, or partial deployment — a partial refund may be issued, less the cost of services rendered up to the cancellation point.

No refunds will be provided once full deployment or delivery of services is complete, including but not limited to AI solution integrations and digital access provided.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company — it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@apexaiexperts.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need Help?

If you have any questions or concerns about this Refund & Return Policy, please contact us at: